Shipping Protection by Route
Shipping Protection by Route
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Visit route.com/sustainability to learn more.
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Customer Reviews
For a small fee, it is nice to know that the package is protected as Post Office did once misdirect a package
Nothing EVER received damaged from FCS. NEVER! I guess this Route Package Protection is A-OKAY 😉😉
Not really sure what to think about this “newer” option because my last order had my sample set leak . Wasn’t sure how to resolve situation either since i never got an email back.
Hi Kathleen, sorry to hear your package arrived damaged. If you go here https://claims.route.com/ you can raise a claim for any damages - Becca CS
I love that I have security of this shipping option. I also like to try to offset my carbon footprint.
Route Package Protection
A little weird. A lot wonderful.
Meet your new obsession. Whether it’s a soap shaped like a cookie, a whipped body butter that smells like nostalgia, or a room spray that turns your house into a fantasy world, every product is handcrafted to make your day more magical. Made with high-quality ingredients and unforgettable scents, this is self-care with serious personality.
Popular Questions
How long does shipping take?
How long does shipping take?
Shipping typically takes 5-7 business days within the United States. For international orders, shipping can take 10-15 business days, depending on the destination and customs processing times. You will receive a tracking number once your order has shipped so you can monitor its progress.
What shipping options do you offer?
What shipping options do you offer?
Depending on the weight of your package, and what category it falls in, we offer the following options for shipping:
Domestic (US) OrdersUSPS Express
USPS First Class
USPS Priority
Fedex (For larger packages)International OrdersPostal Economy
Postal Priority
Note: For some international areas, we also offer:USPS Expedited
USPS Express Saver
How does Local Pickup Work?
How does Local Pickup Work?
Local Pickup is a new shipping option that is available to anyone that can come and collect their orders. Collection point is our new and shiny warehouse, AKA Fortune Cookie Soap Head quarters! Once your order is ready to be picked up we will send you a confirmation email which includes the current pick up slot times, please do not try and pick up your order before receiving this email as your order may not be ready. Once you collect your order you will receive a refund for your shipping costs. For local pick up please do call us on 918-561-6209 when you are outside and we can bring your order to you.
What is your policy on returns?
What is your policy on returns?
We want you to love your FCS order! If you're not satisfied with your purchase, please return the item(s) for a refund or store credit. We will refund the cost of your order minus shipping charges. All returns must be made within 10 days of receiving your order. We cannot accept returns after the 10 day period.Shipping charges are non-refundable. Please note if you have any issues with your order please contact us within 7 days or we will be unable to assist further.Before returning your items please contact customer service to let us know you would like to return your item(s) for a refund, or store credit (minus shipping charges). In order to process your return smoothly, please include your name, email address and order number along with the items that you're returning. You'll be responsible for the shipping charges associated with sending the return back to us. We will issue the return or store credit(minus shipping charges) when we receive your items. All returned items must be in the original condition you received them in. We doNOTaccept items have have been used.
